Terms of Service

What the service does

The service removes the background from a video clip you upload and returns a transparent result. A clip can be up to 150 MB and up to 60 seconds long, and the result is a transparent WebM file. Credit packs are available for purchase; their prices and credit amounts are listed on the pricing page, which is the authoritative price list. One credit is one second of video, with frame rates up to 60 fps included. Credits are purchased once and do not expire.

The background removal runs on a third-party AI inference provider that processes the file on our behalf. We do not guarantee any particular quality, edge accuracy or turnaround time for a result.

Your account

Processing a clip requires an account. You sign in with Google; you are responsible for keeping access to that Google account secure, and you must be old enough to hold an account with Google. You may stop using the service at any time. To have your account and its stored data deleted, email us at hi@videobackgroundremoval.com.

Every account gets one free clip of up to 15 seconds. After that, credits must be purchased to process further clips. Credits are tied to the Google account you sign in with, so that a balance belongs to one identifiable person.

Credit purchases and billing

Credits are sold as one-time packs in US dollars through Stripe, our payment processor, at the prices shown on the pricing page. Stripe charges the payment method you provide once, at the time of purchase. There is no subscription and nothing renews automatically.

Credits are added to your account as soon as the payment completes and do not expire. Buying several packs adds to the same balance. Credits have no cash value and cannot be transferred to another account.

Refunds. Credits you have already spent are not refundable, because the inference cost has already been incurred. If you ask within seven days of a purchase and the credits from that purchase are unused, we will refund that purchase and remove the credits from your balance. Refunds are issued through Stripe to the payment method you paid with. To request one, email hi@videobackgroundremoval.com.

Card details are entered on Stripe’s page. We do not receive or store them; we keep only a payment customer reference, the checkout session identifier, which pack was bought, how many credits it granted, and the amount paid.

Your content and your responsibility for it

You keep ownership of the video you upload. You are responsible for it: you must have the rights needed to upload it and to have it processed, including any consent from people who appear in it and any rights in the footage, music, trademarks or other material it contains. Do not upload content you do not have the right to use.

To provide the result, you grant us permission to store the file you upload, pass it to the inference provider that removes the background, store the result, and deliver the result back to you. That permission is limited to operating the service: it lasts only as long as the file is retained, and it does not allow us to publish your video or use it for advertising. Retention is described in the privacy policy.

Acceptable use

Do not use the service to upload or process illegal content, content that infringes someone else's rights, or content you are not allowed to share. Do not attempt to overload, probe or bypass the service limits, do not try to reach data that is not yours, and do not resell or misrepresent the service as your own.

The result and intellectual property

The transparent result we produce from your clip is yours to use, subject to the rights you already hold in the underlying material. The site itself — its name, design, text and code — remains ours. These terms do not transfer any rights in the service to you beyond the right to use it as described here.

Service provided “as is”

The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the service will be uninterrupted, error-free or that a result will meet your needs. You are responsible for reviewing a result before you rely on it.

Limits of our liability

To the fullest extent permitted by law, ExploreFlow LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost footage, lost opportunities or damage to reputation, arising out of or relating to your use of the service. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim or fifty US dollars. Nothing in these terms limits liability that cannot be limited by law.

Changes and termination

We may change these terms as the service changes; the current version is always the one on this page, and your continued use after a change means you accept the updated terms. We may also change, suspend or discontinue any part of the service. You may stop using the service at any time, and we may suspend access if these terms are broken or if the service is being abused.

Governing law and jurisdiction

These terms are governed by the laws of the State of Wyoming and, where applicable, the laws of the United States, without regard to conflict-of-law rules, and any dispute will be brought in the state or federal courts located in Wyoming. If a provision of these terms is found unenforceable, the rest stays in effect.

Contact and related policies

Questions about these terms can be sent to hi@videobackgroundremoval.com. Your use of the service is also covered by our privacy policy, which explains what is stored and for how long; where these terms and that policy overlap, the privacy policy governs the handling of your data.